Most pickup delays and freight claims start before the truck arrives. A little preparation keeps the load on schedule and protects your freight.
Package and palletize
- Use sound pallets sized to the freight, with nothing hanging over the edges.
- Stack cartons evenly, heaviest on the bottom, and stretch-wrap or band each pallet to its base.
- Mark pallets that can't be stacked, or that must stay upright.
- For flatbed freight, bundle and block pieces so the driver can secure them, and tell us if they need tarps or edge protection.
Label everything
Label each pallet or piece with the consignee, delivery address and your reference numbers, such as the PO or order number. Clear labels prevent mix-ups at the receiving dock.
Prepare the bill of lading
The bill of lading (BOL) is the shipping document the driver signs at pickup. It should list:
- Shipper and consignee names and addresses
- Reference numbers (PO, order or load number)
- Number of pallets or pieces, with a description of the freight
- Total weight
- Special instructions, such as temperature settings for refrigerated freight
Count the freight with the driver before signing, and note any damage or shortages on the BOL.
Be ready at the dock
- Have freight staged and ready at the appointment time. Waiting time can lead to detention charges.
- Make sure loading equipment and staff are available.
- For refrigerated loads, make sure product is at the required temperature before loading.
- Tell us ahead of time about site rules, gate check-in, or anything unusual about loading.